The challenge: unlocking growth without operational friction

Fisher German is a multi-office commercial property consultancy operating across Bedford, Birmingham, London, Doncaster, Knutsford, Liverpool, Manchester and Worcester. Their Agency, Lease Advisory and Investment teams serve institutional investors, funds, REITs and private owners.

As the business looked to grow its transactions team and operate as a truly modern agency, their existing system was holding them back.

Their existing legacy CRM was not widely adopted was not widely adopted. It felt clunky and disconnected. Enquiries were not consistently flowing into one central location. Disposals had to be added multiple times to publish across different feeds. Data quality varied, limiting oversight of performance and operations.

Admins were manually reviewing enquiries. Agents did not always have full visibility. Reporting required time-consuming spreadsheet work, particularly when analysing enquiries by sector or location.

The system was adding administrative burden rather than reducing it.

"Reporting used to take me weeks and was such a painful process. Now we have all our supply, demand and transaction data standardised in one place, we can export what we need in a few clicks, which makes our lives so much easier."

Trudy Lugg, Senior Administrator

The transformation: one connected platform powering every team

Fisher German implemented Kato across all teams at once, completing the rollout within two months.

All disposals and enquiries were migrated from existing CRM, including 42,000 historic enquiries. The shift required a change in working practices. Agents began reviewing and responding to enquiries directly within Kato. Regional champions were appointed to drive adoption, supported by hands-on customer success and structured training.

With Kato connected to their website and publishing portals, disposals are now created once and pushed live across all relevant feeds. Enquiries from every source are centralised into a single, trackable workflow.

In the first six months alone, 2,500 leads were received through Kato, with 90% responded to directly within the system. 85% of Pro users were active monthly, and 491 disposals were published through Kato, demonstrating strong adoption and immediate operational impact.

"It's great to have all our enquiries centralised in one place. We can go in and see what stage each enquiry is at, which is extremely valuable."

Jess Berry, Surveyor

The impact: faster publishing, stronger oversight, better decisions

Disposals that previously took days to publish now go live in a matter of hours.

Property details can be updated across portals in a few clicks. Key data for reporting can be gathered instantly rather than manually compiled from spreadsheets.

Reporting, once described as painful and time-consuming, is now streamlined and standardised. Leadership can access supply, demand and transaction data in one place, improving confidence in strategic decision-making.

Agents spend less time in Word documents and spreadsheets, and more time pitching, running viewings and speaking with clients. They can support assumptions with reliable internal data.

"We've got much more visibility on market supply and demand now. We feel much more comfortable making strategic decisions now that we have easy access to all our key data in one place."

Mike Price, Head of Commercial Agency

‍

Ready to modernise your agency? Book a demo here

‍