The challenge: supporting a growing commercial agency with connected systems

Dutch & Dutch is a long-established commercial property consultancy based in North West London. Operating from a single office, the team advises on office leasing and sales, retail, industrial, investment and development, alongside professional services and lease advisory.

After more than 125 years in business, the agency had built an extensive commercial property database covering listings, transactions and client relationships. At any one time, the team manages between 70 and 100 live listings while completing an average of 10 to 15 deals each month.

As the business continued to evolve, its existing CRM was no longer meeting the needs of a modern commercial agency. Their previous platform was due to be retired, creating an opportunity to rethink how the business managed its commercial workflows.

Information was spread across multiple systems, spreadsheets and marketing tools. Listings were published manually, historic property information was difficult to reuse, and the team needed a simpler way to manage enquiries, market properties and access reliable data.

The business wanted a connected platform that would preserve decades of commercial knowledge while helping agents spend more time advising clients and progressing deals.

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The transformation: one connected platform for marketing, data and deal management

Dutch & Dutch implemented Kato to bring its commercial database, live listings and marketing workflows together in one place.

Current instructions, historic transactions, property images and supporting information are now stored within a single platform, giving the team immediate access to the information they need wherever they are working.

With direct integrations to commercial property portals, listings can be created once and published across multiple channels without relying on manual uploads or website scraping. Property updates are reflected quickly, helping ensure the market always has access to the latest availability.

The platform also makes it easier to reactivate historic listings, reuse marketing assets and reference previous transactions, creating significant efficiencies for buildings and estates that return to the market over time.

"The access to the portals is now one of the most valuable things. You can get a building to market in an hour and have it marketed far and wide."

Peter Wilson, Director Commercial Agency

The impact: less administration, better visibility and more time for clients

Dutch & Dutch now brings three to five buildings to market in a typical week while saving an estimated 30 to 60 minutes on every disposal. Over the course of a week, that's up to 5 hours a week saved on just one activity, ready to be reinvested into client work and deal progression.

Managing up to 100 live listings through one connected platform has also improved visibility across the business. The team can quickly see what is available, under offer or coming to market, reducing unnecessary administration and making collaboration easier.

Historic property information is now readily available, giving the team access to more than 30 years of commercial deal data without searching across multiple systems. Enquiries can be tracked more effectively, stronger requirements can be matched to available properties and agents spend less time managing spreadsheets and more time building client relationships.

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