Location: London, United Kingdom (office-based - 4 days a week / 1 remote

Contract: 12-month contract, with the potential to become a permanent full-time position

Salary: Competitive

‍Start: October 2026

Our Vision

To become the global platform for transacting commercial property.
Imagine a "Transact it now" button for a property, where your entire leasing or investment transaction is digital, from marketing and matching through to negotiation and signing. Or a world where property portfolios can be packaged up and digitally traded like any other asset class. That world is Kato.

Our Product

Collaborating closely with clients, industry leaders, and our strategic investors, we've developed a digital commercial real estate ecosystem used by approximately 80% of the UK's commercial real estate agency market.
This platform stands on the pillars of trust, security, and transparency, offering a singular solution encompassing all aspects of a commercial real estate transaction, including marketing, matching, tracking, reporting, negotiating, signing, and closing deals.
However, we aren't stopping there!
We have embarked on ambitious plans to strengthen our existing product offering and market share, and expand our stakeholder base within our ecosystem. We're looking for the brightest minds and most passionate individuals to help us get there!

The Role

As an Onboarding Specialist at Kato, you'll be a key member of our Onboarding team, whose mission is to give every new customer a smooth, quick end-to-end onboarding experience - from Sales handover through to go-live and transition to Customer Success - and to service configuration and integration requests from our existing customer base to a high standard.
You'll deliver structured onboarding projects using our proven playbooks and success plans, guiding customers through platform setup, configuration, data, portal connections and training. You'll work closely with customers and with internal teams across Sales, Customer Success, Support and Product to make every project land on time and set each customer up for long-term success.

This role is a brilliant opportunity for someone with early project delivery or customer onboarding experience in SaaS who wants to own real projects end-to-end, build implementation expertise, and grow within a fast-scaling PropTech business.

Key Responsibilities

• Onboarding delivery: Lead small and medium onboarding projects from kick-off to go-live, working to our 4-week time-to-live target. This includes preparing and running kick-off calls, configuring the customer's platform foundation, coordinating portal connections, delivering training, and completing a clean, documented handover to Customer Success.
• Configuration requests: Own an allocation of configuration and integration requests from our existing customer base - platform changes, data amendments, portal and website connections, and marketing output requests - completing each to a high standard against the agreed playbook.
• Process improvement: Help continuously improve the department's processes by suggesting improvements to our onboarding playbooks and success plans, based on what you see and learn on live projects.
• Product alignment: Help improve onboarding and configuration efficiency by working with our Product teams - sharing onboarding friction points and suggesting how internal and customer-facing tooling could be improved.
• Team collaboration: Take part in the team's daily stand-ups and weekly project syncs, keep implementation records clean and up to date, and escalate risks early so projects stay on track.

What Success Looks Like

Success in this role is defined by reliable, high-quality delivery. As an Onboarding Specialist, you will be measured on:

• Onboarding CSAT aligned to the team benchmark across your projects.
• Playbook and success plan adherence - consistent usage and completion on every project.
• Time to live - the majority of your projects hitting their delivery target.
• Clean handovers - complete, documented handovers to Customer Success on every project.

Ideal Candidate Profile

• Experience in customer onboarding, implementation, project coordination or customer success, ideally
  within a SaaS environment.
• Strong organisational skills - comfortable running multiple projects and requests in parallel and keeping
  documentation clean.
• Excellent communication skills, with the confidence to lead customer calls and training sessions.
• A proactive problem-solver with a client-focused attitude, who knows when to resolve independently and
  when to escalate.
• Tech-savvy and quick to learn new platforms; familiarity with CRMs, data imports or portal/website
  integrations is a plus.
• An improvement mindset - you spot inefficiencies and suggest better ways of working.
• A background in commercial real estate or a related field is beneficial but not required

In return for your dedication, you'll have the opportunity to shape how Kato onboards its customers and to build deep implementation expertise. As Kato expands, so will your career opportunities

Working at Kato

• A role at the forefront of the digital transformation of the commercial real estate industry.
• The opportunity to work with a dynamic, rapidly expanding client base.
• Collaboration with a team of passionate, innovative professionals.
• A supportive, growth-oriented work environment

We want you to be aligned with and incentivised by Kato's success, so we offer a competitive salary, an Apple laptop, all the software you need to thrive, and...

• 25 days' holiday
• A duvet day
• A life-event day
• Your birthday off (happy birthday!

We believe health and well-being should be at the heart of everyone's day, and we ensure we're looking out for you all the time with the following:

• Tea & coffee (with dairy alternatives)
• Fruit & healthy snacks
• Bright and light offices with plants and outside space
• Team lunches & outings
• Drinks events

At Kato, we're dedicated to fostering an inclusive workplace that values diversity in age, gender, race, orientation, beliefs, abilities, ethnicity, and perspectives.
We prioritise everyone's voice, ensuring it's heard and respected.

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