Shaftesbury Capital PLC were Kato’s first landlord client, completing the UK’s first end-to-end digital lease negotiation in the summer of 2021. 

At the time Isabel Thomas, Head of Offices commented that:

“Shaftesbury is committed to innovation and supporting its tenants, so we are delighted to be a pioneer in adopting Kato as another tool to help simplify relationships and break down barriers.”

As a former West End Office Agent at Cushman & Wakefield, Isabel understands the challenge the industry faces with the archaic leasing practices and the value that can be realised by embracing technology.

“Working with Kato has been a game changer for our leasing negotiations and enhancing occupier experience. I have saved countless tracked-changes Word documents and emails and the dashboard acts as a complete, transparent overview of my leasing pipeline and current deals. At Shaftesbury, we transact a huge volume of new leases each year and Kato streamlines the leasing process and communication between myself, agents and property managers. All the property information is stored within the software and the leasing team can access it at any time. No more email chasers, or discovering things are missing at the last minute.”

“The tenant onboarding process is intuitive and user-friendly - at Shaftesbury, we pride ourselves on customer service therefore an efficient, digital customer journey from day one was a really attractive feature of the platform. Kato is helping us change the narrative that commercial leasing transactions are complicated, protracted, and painful!”

Shaftesbury have continued the partnership with Kato, having recently renewed for a third year.

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